5 Best Shopify Helpdesk Apps

One-stop-shopping

Connects to all your marketplaces and social channels so you'll never miss a query again.

Replies in Seconds

Respond in Seconds

Remote Teams

With an in-box shared and auto-assigning features, eDesk is exclusively built for remote ecommerce teams.

Communication of all in the same place

Connect all of your email addresses, Facebook pages and make a professional FAQ page. All of your support in a single, easy to use system.

Personalized by your AI

Automatically Reply, Sort and Analyze

From the start

Grow your business and save time

Live Chat + Chatbots = Sales Conversations

Answer over and over again

customer service with human touch

Help & Support for All Your Stores. Connect Emails, Live Chat, Facebook Chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Access to Customer Data in Seconds

Process, drafts, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

Get better Customer Support

Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place

Response time 43% reduced

Pre-made templates

40% of your Support is Automated

Stop responding to recurring requests. Gorgias personalizes your answer with a single click.

Platform with Social Media

Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamlined customer support from one dashboard.

Buy and sell products and services

Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.

One Email, One Click

A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.