How to Use BugReporting for Jira Bug Tracking

Effective strategies to implement with your Jira Bug Tracking to make sure all tasks are streamlined, developers are kept looped in and you follow the practices discovered and implemented by the highest performing companies in the world

What are bug and issue tracking tools?

Bug tracking or error tracking is one of the significant phases in the software development cycle. Every business wants to find and resolve bugs throughout the development process to achieve a better user experience. Bug tracker and issue tracking software are useful for the development team to find, record, and resolve bugs. The project manager or team lead has to prioritize the defects and has to assign the errors fixing to the right members at the right time. All the identified bugs in a single dashboard will help the team identify the high priority defect and begin working on the product or application’s top priority issue.

Advantage of the Bug Tracking System

The significant advantage of the error tracking system is it helps to deliver high-quality applications. It ensures that the defects on the project are fixed and provides control over the team. With the defect tracking solution, the software engineers can give efficient products on time with the provided budget. The bugs are identified in the earlier stage, improving the return on investment (ROI). It reduces the development cost as the team focuses on the high priority flaws instead of lesser priority errors. So the tool will improve the team's productivity and enhance better communication, connectivity among the group, team productivity, and reduces the cost of development.

The BugReporting system finds the errors virtually in an annotative way, so the programmer understands the customer error. The programmers can integrate the tools with the chats, email, and favorite work tools like Jira, Trello, Slack, etc., so the mistakes report instantly reaches the team for bug fixing. Its real-time data in the software is easy to identify the new error and explore the relevant or similar error histories.

Another significant advantage of utilizing the bug reporting tool is the defects are recorded and maintained. It helps to understand how long the specific bugs take to resolve the issue and the person who fixed it. You will get a clear view of the defect trend. Bug reporting software helps to create a bug-free application in the production stage.

The team can easily relate bugs to code changes, tests, and other information that can be used for the analysis of defect trends. the tracking solution permits the end-user to report the bugs directly on the application, and it is a closed-loop customer feedback, so it improves the product and customer satisfaction

A good bug tracking system creates happiness & satisfaction with the clients. Less bugs or no defects makes the customer use the application more efficiently, and they will find the application more reliable, trustworthy, and even may recommend it to other individuals.

Jira Software & BugReporting for Error tracking

Jira Software is a project management tool built-in 2003.  Instabug for Jira integration is developed by Atlassian marketplace. Jira project management software comprises scrum boards, flexible Kanban boards, roadmaps, agile reporting, and connects issues to code. Jira can be easily integrated with other Atlassian software and add on. It is used to track and manage defects or errors throughout the software development cycle. There may be many error reporting tools, But Jira is a powerful tool because of its workflow. The software’s significant advantage is the team will have complete control over the end-to-end development with the planning and comprehensive search functionality. Jira software helps the development of identify all the crucial factors in the development process. All over the world, the application is used for task allocation from the backlog grooming to product release.

Bug reporting software can easily integrate with the Jira software. The customer report cycle is improved with BugReporting. Just copying the code and pasting the code between the script tag will incorporate the website and mobile app. The visitors can record the feedback and QA and it will instantly receive on the dashboard. The project lead can view the client recording and the transcript. They can start assigning the bugs to the team members with the work tools like Slack, Trello, and Jira.

Once the bug fix is completed, the error report on the dashboard is cleared. The Jira will provide contextual information of bugs; with BugReporting, you can easily view the client videos. Their highlights make a better understanding of the flaws in the products. They can quickly identify the exact errors without any miscommunication. The integration of both the software will speed up the defect management cycle.  

Usage of the tool will automatically improve the ROI and enhance the development process, resulting in better client satisfaction. It also prevents the notification cluster. The message is sent to the dedicated individuals in the Jira dashboards.

BugReporting tool will automatically notify the team responsible for the error fixing. The closed feedback loop will eventually improve the product launch cycle and quality assurance process.

Capture Bugs / Defects

The errors on software projects are captured or the bugs on the website are recorded as a video and the visitors can highlight the errors without moving from the application. The new issues directly share with the Jira without leaving the website with the BugReporting feedback button. The visitors who report the bug can draw arrows, highlight directly on the website, and record with the inbuilt feature, there is no need for photoshop or MS paint to highlight.

The bugs can be anything functionality issue, UX errors, and more. Once the visitors send the bug report, it is received on the reporting dashboard. Each error has custom workflows. Once you receive the customer data, you can create the Issue, and you can add the relevant issue details and add descriptions, level of severity, application version, and can include screenshots and videos that explain the bug.

Assigning & Prioritizing Bugs

With the BugReporting the visitor’s visual inputs or user stories are moved to Jira software even if the client doesn’t have a Jira account. Once the bug capturing process completes, it’s time to prioritize the bugs. The prioritization is done based on the importance and the urgency of the defects. Based on the team workload, the issue is assigned with the concerned individual or team on the Jira software. You can assign the issue just by adding the name of the assignee.

Prioritization of the errors in Jira is simple and easy. You can drag and drop the bugs in the to-do column or to the team backlogs. It provides more transparency. You can identify which individual is working on bugs and follow up on the error with the concerned team or individuals. It helps to ensure the team is working on the highest priority items first.

Track Defects/ Bugs

The transitioning of the issue will trigger a notification for the receiver. Based on the type of issue the defects are moved to the development or quality assurance team. Using BugReporting templates, even non-technical colleagues (non-Jira users) easily report and track the bugs better. For example: Once the defects are moved to the QA team, they get the notification about the bug, and they will immediately start working to resolve the bug, whereas, on the other hand, the developer can start working on the new or additional elements on the application.

Ensure Bugs Are Resolved On Time

Until the statuses are marked as done, the software allows issue tracking. It helps to understand the team workflow on the specific error. The transition of the bugs to the other teams are notified through the notification feature. The quality assurance team and development team can work separately on their issue, but they will be connected on a single platform, and everyone on the team can know about the bugs and their process.

It helps to understand the time duration to resolve the error. Each modification on the errors is notified and updated and is visible to the entire team. The bugs database is maintained to quickly clarify the new error and cross-check whether a similar error has occurred in the past. The bug resolving methods are also seen, and it helps the teamwork on the bug fixing more efficiently and effectively. The similar types of errors are categories with the colors of easy identifications.

Get Notified

With Jira software, you can easily customize and categorize the project. So the right person will get a notification about the bug changes. The software also automatically notify when there are changes in the statuses. You need not mention “@” to share the update with the specific team or individuals. If the new errors are assigned to the relevant team, and they get notified, there is no need for discussion to update on the latest bugs.

Notification Setup

Another fantastic element of Jira Software is the notification feature. You can easily customize the project and ensure the right people are getting notified regarding the bug. It improves the team's coordination to achieve the error fixing goals, and the right people get notified immediately if their changes are made on the ticket. This simple automation functionality makes the can error tracking process to the next level.

Well, another important thing in the defect reporting process is notifying the customer about the error fix. In BugReporting once the team resolves the error, the tool will automatically update the error fixed to the user or visitor who raised the error ticket through email. It is an automated process. BugReporting improves your user retention and activation participation in product improvement.

Bugs Import

You can easily import the bugs to the Jira software. The bugs or issues are imported to the software with the CSV (comma-separated value) or excel.

Final Thoughts

BugReporting with Jira will be a more powerful Bug tracker. The bug tracking tool will be an excellent solution for any user reporting for B2B or B2C, and it is an intermediary between the programmers and the users. With BugReporting, the visitors can record the videos on your platform and share the errors they are facing. The bug tracker allows you to record, report, assign, and track the development errors. And also provide access to various plugins. Choosing a better defect tracking tool will render better quality of the product.

It’s essential for any project development. BugReporting tool is an excellent choice for businesses that want to take advantage of an integrated work toolset used on the entire software development lifecycle. If your team is looking for a customized workflow for bugs, configure BugReporting with Jira. Get in touch with us!. We help companies like you with their agile software development process.

Vaibhav Namburi

I'm the Founder of BugReporting. I've helped build multiple multi-million dollar companies and I love approaching Start Ups through product-lead growth